Contact Us

Store Hours
Monday – Friday : 9:00 AM – 6:00 PM PST
Saturday : By Appointment
Sunday : Closed
Email Email
Sales : customerservice@cipherauto.com Wholesale : wholesale@cipherauto.com Sponsorship : sponsorship@cipherauto.com
Customer Service Customer Service
Sales : (888) 418-7201
Local : (909) 542-8868
Fax : (909) 784-1809
Store Address Address
Cipher Auto, Inc.
3710 Rockwell Ave Unit E
El Monte, CA 91731
United States

 

Please read before contacting us:

 

· If you have any questions regarding an item before or after placing an order, please contact our customer service representative. Please include the part(sku) number in your inquiry. Email address: customerservice@cipherauto.com or call our toll free number (909) 542-8868.
· All emails and/or notifications will be sent to the buyer’s email address that is provided at checkout.
· Our office hours are Monday-Friday 9:00am-6:00pm PST. We are closed during weekends and all major holidays. Please allow up to 48 hours to receive a response during weekends and holidays.
· We recommend the buyer to contact us through e-mail, as it is more convenient and keeps a record on our server.
· If you have any problems with your order, shipment, return/exchange, defective and/or damaged item, please contact us first to resolve the issue before leaving a negative feedback or filing a dispute. Our customer service support team is here to work out any problems with the customer in the most efficient and effective manner.
· All tracking numbers will be provided within 48 hours of receiving payment (longer for weekends and holidays). Tracking numbers can also be found in your account history once the item has been shipped.
· Customer satisfaction is our goal. If for any reason that you feel that our service is lacking in any way, simply contact us or email us at customerservice@cipherauto.com and let us resolve the problem.
· For more information or tech support please call us at (909) 542-8868 during business hours or email us at anytime.

 

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